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Setting the New Standard
One critical component in determining the right EIM solution provider is to first ascertain their commitment to customer service. GlobeNet’s Customer Support is a partnership with clients, working together to ensure successful installations and ongoing success of provided solutions. With high commitment and abilities, the customer service team works with clients in guiding them through implementation and daily usage of the solution, providing release and installation expertise, in depth knowledge and experience with the provided solutions, and an understanding of the business processes the solution supports. Customer service provides support via telephone, email, Web knowledge bases and user documentation. Trained in analysis and troubleshooting skills, they work with customers to answer questions and quickly determine problem resolutions.
Unparalleled
GlobeNet’s customer service is unparalleled in the industry. Not one of our competitors can match the depth and breadth of our experience in the EIM space, nor our willingness to go far beyond standard customer set-up and system integration. GlobeNet’s approach to customer services is holistic, encompassing the software lifecycle, utilizing the members of the support team in various capacities, including requirements and design reviews of enhancements and testing of new solutions. This brings the business expertise that customer service representatives possess into the development cycle to ensure provided solutions meet customers’ needs. Our attitude of service positively overwhelms many of our customers, and most of all, our competition. We simply don’t stop serving you when our solution is fully installed, or when a certain day on a calendar is flipped over. GlobeNet was built upon an often forgotten customer concept - commitment.
Read some Customer Testimonials in our Customers & Partners section. Also check out our Partial List of Clients in the same section. Roll your cursor over each logo to get a sense of how committed we are to serving our customers.
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